In today’s competitive landscape, exceptional customer experiences are key to success. This 4-week micro-credential equips you with the skills to design and implement strategies that put customers at the heart of your business.
You'll explore best practices, gain insights from industry leaders, and develop tools to enhance customer satisfaction. This micro-credential focuses on improving cultural understanding and effective communication. You'll learn practical techniques from industry experts in customer service and hospitality.
Beyond lectures, you'll engage in hands-on workshops, company visits and benefit from personalised career advice to excel in future of work.
Aspiring hospitality professionals
Current front-line employees seeking to improve skills
Future managers looking to advance their careers
Career changers interested in customer experience in hospitality
Individuals wanting to refine their customer service skill
• Introduction to Customer Experience Management
• Effective Communication in Customer Service
• Cultural Understanding and Sensitivity
• Personalising Customer Journeys
• Digital Tools and AI in Customer Service
• Managing Social Media Interactions
• Handling Difficult Conversations
• Online Reputation Management
• Technology in Customer Experience
• Advanced Customer Service Techniques
• Time and Resource Management
• Practical Workshops and Group Projects
Bayswater provides global upskilling experiences that equip students with the practical skills and confidence to thrive in the future of work. Our programmes blend academics with real-world experience and soft skills, to empower students to create the life they want to live.