Customer Experience Management (CX)
Learn how to design outstanding customer journeys and drive brand loyalty with practical tools covering customer psychology, digital innovation, data insights, and AI technologies.
📍 Toronto and Calgary
Gain AI skills for CX
Earn a Global Skills Certificate
Learn from industry professionals
Study in Toronto or Calgary
About This Course
Develop in-demand skills to deliver exceptional experiences—and help businesses grow. Customer Experience (CX) is fast growing and highly regarded skillset.
Offered in Toronto and Calgary, you'll engage in hands-on workshops, go on a company visit, and benefit from personalised career advice to excel in future of work. This course is intended for general interest and educational enrichment and does not lead to professional certification or employment outcomes.
18+
Age Limit4 weeks / 60 hours
DurationB1+
English Level RequiredFrequent Start Dates
Throughout the YearKey Facts:
• Taught by ESL professionals
• Company visit and industry guest speaker
• Vlog, group project and final presentation
• Comprised of lectures, a group project and expert-led sessions
• 4 weeks / 60 hours
Who is it for?
✔️ English learners who want to communicate professionally
✔️ Future professionals aiming for customer experience, marketing, CRM, operations, or innovation roles
✔️ Entrepreneurs and career changers building customer-first businesses
✔️ Front-line employees and early-career professionals who want to move into customer strategy and experience leadership
✔️ Students who want to explore customer experience management before advancing to degree-level study
Modules
✔️ Introduction to CX Management
✔️ Customer Psychology and Behaviour in Experience Design
✔️ Data-Driven Customer Insights & Market Research
✔️ Designing and Managing the Customer Journey
✔️ Service Excellence and Five-Star Delivery
✔️ Measuring and Managing CX Performance
✔️ Technology, Automation and the Future of CX
✔️ Managing Customer Complaints and Crisis Response
✔️ Building a Customer-Centric Culture
✔️Inclusive CX Innovation Lab
Why Study at Bayswater?
Bayswater provides global upskilling experiences that equip students with the practical skills and confidence to thrive in the future of work.
Our programmes blend real-world experience, strategic thinking, and essential soft skills to help students stand out in today’s competitive job market.
Global Stories
Questions?
Get a free quote!
Other Courses
Looking to learn more?
To find out more about our fresh approach to global learning, talk to us today
© Bayswater Education Limited | All Rights Reserved | Terms and Conditions | Privacy Policy | Participant Agreement